Once your order has been validated and preparation has started, it is unfortunately no longer possible to modify it. If you wish to add a product, it is recommended to reorder. Do not hesitate to reread your information carefully before confirming your order

You will receive an information email at each stage of production in order to follow the progress of orders. Tracking with the carrier chosen during order validation is available once the order is in our warehouse in France.

It is not obligatory to create a MAYRAH account to confirm your order. You have the possibility to validate your order as a guest, or more quickly with your PayPal or Apple Pay information. You also have the possibility of connecting to your personal space directly on the site.

We cover customs taxes for the EU zone and the United Arab Emirates. Customs fees relating to customs imports therefore apply to international zones and are the responsibility of the buyer Find all the details in our delivery policy: SEE HERE

Items on www.mayrah.fr are only available for pre-orders. A preparation time is therefore necessary before delivery of your package.

In the event of an error in color, size, omission or defective item(s) on our part, the item(s) concerned will be replaced/returned. A credit note can be issued under conditions, please contact us in advance at the following address contact@mayrah.fr or on the contact form HERE

Items on pre-orders are neither refundable nor exchangeable in accordance with the following law: “Supply of goods made according to the consumer's specifications or clearly personalized” (Article L.221-28 of the Consumer Code) which is the case of our company www.mayrah.fr which manufactures its products to order. The customer has 72 hours after receipt of the package to report an item in the event of an error or manufacturing defect. No returns will be possible after this deadline. We do not provide refunds or exchanges on sale or promotional items.

Once the item is returned (subject to compliance with the return conditions), you will receive your refund within 7/14 working days on the payment method chosen during the initial order.

For any request for information or questions, please contact us at the following address contact@mayrah.fr, we will respond to you as soon as possible.